Privacy Policy
Personal information
Your Privacy is important to us. Japan Network Group, Inc. (“JNG”) pays close attention to the protection of personal information provided by users of our site. Please see our Privacy Policy for more information about our handling of personal information
Your privacy policy
Although our ability to provide service requires that we collect certain personal information about our customers, we take measures to ensure the privacy and confidentiality of that information. Online privacy concerns focus on the protection of "customer identifiable" information that a customer reasonably expects to be kept private. "Customer identifiable" information is information which can be associated with a specific individual or entity, including, for example, a customer's name, address, telephone and fax numbers, e-mail address, credit card information and other information about online activities that are directly linked to them. We respect your privacy. We are not involved in the selling, trading or other unauthorized uses of your personal information. By providing us with your information and visiting this web site, you accept and consent to the practices described in this privacy policy.
Mandatory personal information needed for us to provide services to you.
When you register onto our website, we may ask for certain information such as your name, contact details and other related information. We will not disclose any personal information unless we have received your express consent to do so in advance. We may disclose this information if we believe it is required by law - that is, to answer a subpoena, warrant or in response to other legal process or law enforcement activity. All of your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the countries in which these computer networks are located may not have privacy laws as protective as or consistent with the laws in your country.
Non-personally identifiable information to improve our services
From time to time, we may provide aggregated statistical information about sales, browsing patterns and navigation techniques to reputable third parties. Such information will not be personally identifiable information and will be used to assist JNG to improve products and services it offers.
Our surveys, newsletters, and in conjunction with third party offers
We collect and use information that you volunteer to us on surveys, contests and on registration pages only to improve your TV JAPAN online experience. These surveys are strictly confidential. We do not reveal, disclose, sell, distribute, rent, license, share or pass on to any third parties your personal information without your prior written consent. Please read this information carefully, and understand that it is your own choice should you choose to disclose your personally identifiable information to the third party. The information that you offer to the third party is voluntary. If you have any questions or concerns about JNG’s Privacy Policy or its implementation you may contact us by e-mail at tvjapan@tvjapan.net
Contacting you by e-mail
We may use your e-mail address for any purpose for which you provided it. We may also use it to respond to feedback given about our Site or Services, to provide you with any information you request, to confirm receipt of e-mails you have sent to us or if we need to contact you for any reason.
When do we collect personal information?
Generally, we only collect personal information about you in the following situations: you send us an email: (1) to request information or materials about how to subscribe to TV JAPAN; (2) to order a TV JAPAN subscription:, (3) for inquiries about TV JAPAN and its services, opinions, comments; (4) for registration of @TV JAPAN CLUB (e-mail newsletters) and monthly program guide; and (5) to change any previously registered information;
By using our Profile Service, you consent to the disclosure of any personal information that you provide while participating in any of these services to any other person participating in such services.
How do we protect your personal information?
Advanced technology is used to ensure your personal information is protected from unauthorized access or improper use.
Responsibility for websites that are linked to our site
We have no control over other web sites to which our site may be linked, and we take no responsibility for the conduct of these companies. Always read the Terms and Conditions when using other web sites. Visitors should consult the policies including privacy policies of these other sites as their practices and policies may be different than ours.
Cookies & Web Beacons
To enhance your experience on our site, we use "cookies." Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering on our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site). We also may use cookies to offer you products, programs, or services. "Web beacons" or clear .gifs are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on this site from time to time for this and other purposes.
Effective Date and Updates
From time to time JNG may update its Privacy Policy. We encourage you to check back often and review these policies so that you will always know what information is collected, how it is used and whether and how it is disclosed.